Posted by: Sean X on: December 18, 2011
The structure of the agency-client relationship is not designed to produce the best or the most work. It is designed to avoid mistakes. Over time, that is how agencies have structured themselves to serve clients. It makes sense. They do not get fired for inefficiency. They get fired for screwing up. Worse,
Posted by: Sean X on: December 11, 2011
Follow @seanx There is something magical that can exist in the space between agencies, brands, and consumers; and when there is clarity in that space, the work you produce is spectacular. However, when it is filled with friction, what can be magical, is instead chaos. You’ve had those moments when everything just
Posted by: Sean X on: April 19, 2011
Such a strong word It is a company that is loved, and yet surprisingly hated — if not despised — by some. It is the friend whose little strange habits and quirks we once cherished. But now they annoy and grate on our nerves. It is a company that we have held up as a [...]
Posted by: Sean X on: March 8, 2011
Chrysler ran an ad on the Superbowl in 2011 for the Chrystler 200, that embodied their brand, repositioned it, and grittily carved out a niche. “Imported from Detroit.“ It was quite possibly one of the most brilliant stances taken by a car company, for reasons I will explain below. In disservice to that ad USA Today [...]
Posted by: Sean X on: December 21, 2010
There are hundreds of brands that continue to be stuck in the “old way” of thinking, pre-Web 2.0. Some survive because they didn’t jump on the next fad, and some perished because they did. Many brands are starting to get it, but for many it may be too late and Web 2.0 has passed them [...]
Posted by: Sean X on: December 21, 2010
So you just got the call from the potential client, or worse, the loser-merchant handling the pitch for them. Your agency didn’t win, “but thank you for participating.” As if this was a ring toss at a carnival. Throughout the process you fried your staff, lived in 5-Hour Energy increments, ticked off your spouse… yet [...]
Posted by: Sean X on: March 17, 2010
Barriers to marketing greatness Our jobs shouldn’t be that hard, should they? This is not rocket science or brain surgery. This is advertising and marketing. But alas, in truth, much more is known about both rocket science and brain surgery than about marketing. Why? We, as people and consumers, are a completely unpredictable system of [...]
Posted by: Sean X on: March 3, 2010
I have been a vocal critic of the way most agencies are structured. However, many of the structural problems agencies face are a direct result of clients. Agencies have struggled for years to change the agency/client dynamic. They have actively experimented with ways to bring the client what they need, while still producing work that [...]
Posted by: Sean X on: February 20, 2010
The current agency model is broken. I know it, agencies know it, but luckily for all of us, clients haven’t realized it yet. After more than a decade of working for an agency and an additional six years on the client-side, I have come to several conclusions, none of which are pretty pictures for agencies [...]